Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return. We offer free returns for all UK orders via Royal Mail. We will be sending you a Royal Mail pre-paid label, which you just need to attach to the parcel and drop it off to your most convenient Post Office.
International customers are liable to arrange their own returns and are responsible for any taxes and duties incurred.
Please make sure your items are returned new, unused and in their original packaging (with all Saltspin security and designer garment tags still attached). Returns that do not meet our policy will not be accepted and we will not be able to issue a refund/exchange.
HOW TO RETURN MY UK ORDER
1. Complete this returns form, specifying reason for return
2. Pack the item(s) to be returned, you can re-use the original white Saltspin box. Affix the Royal Mail returns shipping label on the outside of your parcel
3. Drop the parcel to your nearest local post office. Always ensure to get a proof of postage, as we may not be able to issue a refund without this (in case of any problems)
4. We will notify you via email when we receive and process your return. Please allow 2-5 working days after we receive the parcel for the return to be processed
HOW TO RETURN MY INTERNATIONAL ORDER
1. Contact the Saltspin customer service team, notifying you would like to return your order
2. Pack the item(s) to be returned, you can re-use the original white Saltspin box. Include inside the parcel the Returns form, specifying reason for return
3. Choose your preferred courier service and arrange the shipping, customers are liable for International return shipping costs and for any tax or duties incurred. Always ensure to get a proof of postage, as we may not be able to issue a refund without this (in case of any problems)
4. We will notify you via email when we receive and process your return. Please allow 2-5 working days after we receive the parcel for the return to be processed
WHAT TO REMEMBER
• The jeans must be returned in their original packaging, in a saleable condition with all labels and tags attached
• Every pair of Saltspin jeans has a small security tag attached. Please only remove this if you are 100% satisfied with your jeans. If this is removed then we will not be able to issue a refund or exchange
• When trying on items of clothing, please ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or marks on the items
• We will not accept the return of any items where there is evidence that these instructions have not been followed. All jeans are inspected upon return before your refund/exchange is processed
• Your refund will be credited to the same card with which you made your original purchase, we are unable to refund to another card. If you paid via PayPal we will credit your PayPal account. Please allow 10 working days for your account to be credited
• If you are outside of our 28 day returns policy, it is with regret that we cannot refund you and you will be contacted
• If sending goods back from outside the UK please state 'RETURNED GOODS' on the outside of the parcel to avoid customs charges
• Returns will be rejected by the courier company if they are not packaged correctly
NOTE: Under the Consumer Protection (Distant Selling) Regulations 2000 you have the right to cancel your order within 7 working days following the receipt of your goods. You must inform us of your wish to cancel in writing within 7 working days by following the Returns procedure online, and you must take reasonable care of the item(s) and not use them prior to return. You must return the item(s) to us in their original packaging, with all tags and labels attached as soon as possible after informing us of your wish to cancel.
